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How We Work
Every Campaign includes 4 lines of support for the business owner:
- Virtual Assistant (VA)
- Client Success Manager
- Virtual Operations Manager
- Outsourcing Partner - CEO
Virtual Assistants go through a rigorous hiring process and are hand selected based on a predetermined list of skill sets defined by the client, you will get the tailor-made support that you need for your business.
Client Success Managers are highly skilled and are proficient in both English and the native language of your Virtual Assistant. Their primary role is to deliver comprehensive training and support services. They work alongside you to co-manage and provide ongoing guidance to your Virtual Assistant.
Virtual Operations Manager is highly trained and has vast experience in a BPO and Remote setup, and is capable of handling 10+ teams. They play a crucial role in optimizing your business operations, managing remote teams, and driving operational success in a virtual office environment.
Outsourcing Partner - CEO The CEO of Exepro, your outsourcing partner, is known for being hands-on and readily available to address any significant challenges or concerns that may arise.
getting started
Step 1 | Consultation
During the consultation process, we will gather basic information regarding your business, and determine two things: the scope of work, and the skill sets that are required from the Virtual Assistant so that we can provide the best fit.
Step 2 | Meet and Greet Meeting with Candidates
During the meet and greet meeting, you will have the opportunity to meet multiple candidates who have been meticulously filtered by our recruitment team to align with your specific business requirements. This meeting will also involve your Virtual Supervisor, who will join you to evaluate and assess the performance of the candidates during the meeting. Together, you will have the authority to approve or disapprove candidates based on their suitability for your business.
Step 3 | Pre-launch Preparation
Once you have selected and approved your Virtual Assistant (VA) and booked the launch date, the next step is the pre-launch preparation phase. During this phase, you will collaborate with your VA and Virtual Supervisor to establish a Standard Operating Procedure (SOP) that will serve as a guide for setting up your VA for success. This SOP will outline the specific tasks, processes, and expectations to ensure a smooth and effective working relationship with your Virtual Assistant.
Step 4 | Launch and Track
Your Virtual Assistant (VA) is fully prepared to begin working with your business, contributing to its growth and efficiency. They will assist you in scaling your business by taking over mundane tasks, allowing you to focus on more important matters. Additionally, your VA will work diligently around the clock to provide support and help supercharge your business's productivity and success.
